TorchTrace Privacy Policy

Accounts, sign-in, and credits

Clerk handles sign-in. TorchTrace uses your verified email address and Clerk account ID to connect you to your workspace. We also keep the display name and output preferences you choose, your plan and credit balance, and basic account activity. Sign-in uses session cookies. Your browser can save your light or dark theme preference locally.

Stripe Checkout collects payment details when you buy credits. We may share your email address or existing Stripe customer ID, your TorchTrace account ID, and the selected credit pack with Stripe. TorchTrace receives payment status and purchase identifiers to apply credits and avoid crediting the same payment twice. Stripe Privacy Policy

Uploads, files, and Studio projects

We process your images to make cut files and previews. We keep job details such as the original filename, the formats you selected, and when you created the job. Saved Studio projects can contain source images, silhouettes, editor settings, and exports.

When you use AI conversion, TorchTrace sends the image to Google Gemini to generate a silhouette. Google's handling of images and results depends on its API terms and the service settings. Gemini API data terms

Workspace pages and files use sign-in and account ownership checks. Authorized operators may access information needed to support, maintain, and secure the service. If a download uses a temporary link, someone with that link may be able to use it until it expires.

The public Gallery and Free Cut Files contain separately published copies. An authorized administrator can publish a copy of their own work there or send selected listing content and images to Etsy when using the admin publishing feature.

Security and service providers

Cloudflare helps serve and protect the site. When we use Cloudflare Turnstile on the upload form, it checks signals such as your IP address, browser, and connection information to detect automated abuse. TorchTrace checks the verification result when you submit an upload. Cloudflare Turnstile Privacy Addendum

We use hosting and storage services, including Microsoft Azure and Supabase where applicable, and infrastructure we operate. We collect service logs and usage records to keep TorchTrace running and investigate problems. When enabled, Sentry receives error and performance diagnostics. We may disclose information when required by law or when needed to protect the service or its users.

Retention and your choices

We keep account and workspace information as needed to provide the service. You can remove jobs in My Files, delete saved Studio projects, and use the account deletion control in Profile. Removing a job or account from TorchTrace may leave records with providers, such as your Clerk sign-in record, or in storage copies that require separate cleanup. Public copies can also remain available after workspace deletion.

We may retain purchase records to prevent duplicate credits, reconcile payments, or meet legal obligations. Deleted information may remain in restricted backups or migration copies until those copies are retired.

For privacy questions or to request access, correction, or deletion, email [email protected] and mention TorchTrace. We may verify that the request concerns your account before sharing information or making changes.